We're looking for a German- speaking Customer Care Advisor to join us on a permanent basis. Customer Care is where we aim to stand out and differentiate ourselves from other companies in our space. We intentionally use the term "Care" not "Service" as we believe there is a difference. Care with a Conscience is not only a tag-line but the ethos of our business that runs through everything we do as a team.
We’re a talented, dynamic team who do a lot to forge a sense of togetherness with regular social events that have ranged from paintball to karaoke! There’s a friendship that runs through our group that makes working together pleasurable and our office a fun place to be.
Effectively responding to calls, emails and livechat in a busy Customer Care team and being the first point of contact for our UK customers. This includes:
Desired Skills & Experience
You’ll be working at our shiny new offices in Farringdon! The contact centre is open 12 hours a day, 5 days a week, and 40 hour working weeks will be in shifts to accommodate this. Typically working days are on either an 8am – 6pm or 11am - 8pm shift (Monday to Friday).In return the right candidate will receive a competitive salary as well as the opportunity to join a dynamic and successful ecommerce company during an exciting stage of growth. Join us and contribute to care with a conscience!
At MedicAnimal we want to be proud of what we are doing and especially of how we treat our customers (and their owners). We want to be the top online pet health site in Europe and we want to achieve this by truly providing “Care with a Conscience”.
To achieve this goal, we need brilliant, passionate individuals who understand how important animals can be in people’s lives.