Fancy being an integral part of an exciting early-stage tech start-up? We’re looking for a brilliant customer service enthusiast to help take our exciting business to the next level.
Our 5-star rating on Trustpilot is largely down to our relentless focus on outstanding customer service. You’ll be leading from the front here, with a daily focus on:
Customer Service: Dealing with customer queries and feedback quickly and professionally
Verification: Overseeing the ID verification and background checking processes all of our sitters must clear through.
Curation: Curating sitter profiles to ensure a high-quality experience for parents
Operations: Assisting with our daily payment processes, ensuring our hero sitters get paid on time.
Organisation and Time Management
Friendly and enthusiastic
Great communication both spoken and written
You need to have:
Perfect English – verbal and written .
Great communication skills. You are engaging, affable and people like you!
Superb organisational skills and an ability to expertly juggle a few things at once
A can-do attitude – you roll your sleeves up and get things done. You don’t shirk a challenge and you know what it means to work hard.
A good University Degree or other relevant work experience and success you can point to .
It’s a big plus if you have:
Experience working for other early stage tech startups
Previous customer service for online companies
Good working knowledge of Mailchimp, Zendesk, Slack and other CRM platforms
What you'll get
25 days a year holiday
Fun, central London location
The chance to take on real responsibility and learn a lot, fast
Where we are
Rated by WIRED as one of the best Parenting Apps and named by Apple as one of the best Apps of 2017, bubble is out to solve the childcare woes of millions of parents in the UK and beyond.
“Amazon Prime/Uber/Deliveroo/Tindr(!) for babysitters”, …we’ve been called them all – though ultimately, bubble’s platform and technology is about helping mums and dads connect with the brilliant sitters that their friends and community love, use and trust.
We were founded by two Dads who collectively have spent more than 15 years working at leading internet marketplaces - Betfair, Notonthehighstreet and fintech firm MarketInvoice. Our investors have been founders of some of the most significant brands in the UK tech space.