We are seeking a pro-active, energetic and highly organised recent graduate to join our ambitious and growing team for a competitive 3 month internship with the strong possibility of turning permanent for the right candidate. Working as a key part of our Client Services Team, you would help us ensure we continue to provide the highest level of support to all our students, clients and tutors.
A positive, can-do attitude and willingness to learn are more important than specific experience. Having a desire to provide excellent client service, being quick to pick up new skills and being highly organised are key attributes that are likely to mark success in this role.
You will gain valuable experience in a client facing and operational role, working closely with tutors and clients, using your problem solving skills to source exceptional tutors for our biggest clients in the UK and overseas.
End to end responsibility for managing tuition placements and building up your own portfolio of clients, focusing particularly on weekly and recurring tuition
Acting as first point of contact for new client queries, taking down details over the phone and by email
Leading tutor searches to identify the right tutors for a range of tuition and mentoring placements in the UK
Work with Client Managers to fulfil complex client requests, to ensure the best results for our students. Discrete tasks include:
Coordinating timetables; organising tutors and creating workable timetables for students
Composing and publishing creative communications to advertise roles to tutors
Formatting CVs and documentation to present tutors in strongest light
Proof-reading education reports inc. assessments, schools advisory, exam/course reports
Exam registration for home-schooling students
Take the lead in all logistical arrangements for tutor events inc. training, parties and welcome mornings ensuring these run smoothly and promote Enjoy Education’s reputation with tutors
As part of the Client Services Team, you will be responsible for interviewing potential tutors to maintain the high standards our clients expect from us
Be main point of contact for our report checkers, responding to any queries and ensuring issues are flagged appropriately to the relevant client managers
Social Outreach – be a key link between tutors and schools as part of our flagship project, keeping relevant parties updated and involved and carrying out weekly timetabling duties
Ad Hoc administration and office management as required for smooth running of client services team
excellent interpersonal skills
Professional Phone Manner
Excellent attention to detail
Proactive and “can do” attitude to helping customers and solving problems
Discretion and trustworthiness
Client service orientated
Ability to act independently and often without direct supervision
Knowledge of the British independent school system
A genuine desire to help young people to achieve their potential
What you'll get
We invest significant time and training in each member of our team and are looking for candidates who would like to be considered for a permanent role at the end of the internship. You would be part of a dynamic, ambitious team who work collaboratively and support one another to reach our goals as part of an exciting, growing company.
Upon successful completion of the internship, we hope you would be ready to step into a permanent role with us on an increased salary in range £20-25,000 p.a. depending on experience and suitability for the role. We offer a starting holiday allowance of 30 days (inc. bank holidays) with the opportunity to increase this over time and every member of the team receives a birthday lie in and team celebration on their big day! We also offer an additional day of holiday, on
application, for people to use in support of a charity or cause close to their
heart and we're delighted that many members of the team have been here for a number of years so we celebrate that fact with a bottle of champagne each year on your Enjoy anniversary!
We provide regular team training sessions and workshops focused on developing professional skills and also exploring the varied interests of the team. Our Christmas and summer parties are always a highlight (cocktail making, fine dining and pub quizzes to name just a few) and we have monthly team drinks in the office as well as quarterly conversations in which everyone has the opportunity to keep up to date with the performance of the business and contribute to our strategy.
Where we are
1 Relton Mews
About Enjoy Education
We believe in the power of education to transform lives.
Enjoy Education is London’s leading education consultancy, providing expert advisory services to families and individuals globally. We offer a full portfolio of services both in the UK and internationally, including tailored private tuition, academic assessment, school selection, relocation support and home schooling programmes. Our services ensure that our families’ educational needs are managed with both efficiency and discretion.
We are a dynamic team at the forefront of our industry and we are always looking for creative thinkers to push us forward. https://www.enjoyeducation.co.uk/about-us/our-team/
Each member of the team believes strongly in our ethos and works hard to reflect this in all aspects of their role. We are an ambitious team and there is ample room for progression for anyone who shares our values and is motivated by learning new skills, working collaboratively and making a positive difference to the lives of children through education.